Government CRM Software Reviews, Advice and Insight Make the Most Informed CRM Software Decision This Government focused White Paper synthesizes over two decades of lessons learned and practical recommendations in order to provide an insider's guide in how to best select, negotiate and implement CRM software in the public sector.

7 Proven Steps to Successful Public Sector CRM Procurement

		The steps to selecting and negotiating a better deal includes: 3 key negotiation strategies designed for CRM software purchases Incorporating key Government-specific criteria absent in most agreements 4 agreement provisions to achieve Preferred Customer status Comparisons of typical software discounting by vendor 6 Software agreement provisions to lower implementation risk and fees How to increase the value of Service Level Agreements (SLAs) Updated to include key safeguards for software-as-a-service CRM products

Government CRM

eGovernment and Public Sector CRM adoption, utilization and payback has risen to mainstream acknowledgement and begun to rival many private sector CRM accomplishments. However, unlike the private sector, Government CRM (Customer Relationship Management or Constituent Relationship Management) comes with requirements, problems and objectives unique to the public sector. This CRM informational white paper was born from a lack of public sector CRM specificity and is dedicated to CRM education, selection, implementation and operations for public sector organizations.

7 Proven Steps to Successful Public Sector CRM Procurement is an insider's guide with high value recommendations for selecting and negotiating the right public sector CRM software solution.

• Improve your software selection process while saving time by focusing on the most relevant and high impact areas
• Understand the major differences between the leading CRM software systems in order to accelerate your short list
• Follow a systemic and proven process to evaluating CRM software
• Be forewarned of both the panacea and pitfalls of CRM software selection and implementation
• Get the right software for your organization to increase user adoption, the achievement of objectives and ROI

The end goal of this white paper is to give you pragmatic, no-nonsense visibility into the experiences and results of over two decades of CRM software implementations.